Excellence In Leadership

Leadership is a tremendous responsibility! The overall performance of your organization hinges on the mastery of your leadership agility and prowess. Your employees depend on you in so many ways and look to you for so many things.  Imagine that whether or not, or how, you greet someone at the start of his or her day, may mean the difference between an employee who is engaged and productive or one who is anxious and distracted.  It’s true and it gets more complicated from there…

A Message From Your Employees

Even though we work for an organization, you are our leader. We don’t follow the company’s mission statement, senior management memos, annual reports, or what the stock market watchers say about us as much as we follow you. And, like it or not, you’re not only our leader but also a large part of our career success. Our job happiness depends on our relationship with you.

Please don’t take this lightly. Sometimes we lie awake nights worrying about you and how you feel about things. We wonder why you pass us in the hall without even acknowledging our presence. We wonder why you take some of us behind closed doors while leaving others outside. As our leader, you influence all of us!

Believe it or not, we DO understand that leadership isn’t easy. We watch every day and see you assume incredible responsibilities. You’re accountable for your actions and for our actions, plus all the fiscal requirements, employee problems, feedback, training, technology changes, hiring, terminating, communicating, staff development, prioritizing, eliminating unnecessary bureaucracy, and much more. Your job is tough. But it is the job you chose.

Dramatically Improve Your Leadership Performance

You can live up to these expectations and do even more. To get the most out of your job, to make your employee’s job as satisfying and engaging as possible, to maximize productivity and just to enjoy a more stress free life, you owe it to yourself to acquire, hone and adapt your leadership skills and abilities. Excellence in Leadership is designed to provide you the tools, insight and application necessary to dramatically improve your leadership performance.

 

What others are saying…

 


dwaits_video

Listen to Jeff
(Run time: 1:03)

David has managed to reduce real life problems that everybody faces, to very practical guidelines…I found this process unusually effective!

Jeff Jones
Director of Operations, Athena Diagnostics

dwaits_video

Listen to Stacia
(Run time: 0:39)

I have taken a lot of training programs before, but David’s program has exceeded them all by far!

Stacia Rivello
Product Manager, Quest Diagnostics

dwaits_video

Listen to Amy
(Run time: 00:23)

David has made the course fun, interactive and very interesting. I would highly recommend his course to anyone who is going to be in a leadership role.

Amy Motta
Medical Technologist, Quest Diagnostics

dwaits_video

Listen to Ruben
(Run time: 00:55)

David has his unique way of bringing leadership principles to life, so any type of leader, whether experienced or new can use this course in their leadership pursuit.

Ruben Layug Jr.
Medical Technologist, Providence Hospital

In EIL I learned how to provide Feedback to Adjust Behavior with an exempt employee who had been taking advantage of the work hours by coming in the office extremely late, sometimes more than twice a week. I used the EASY model scenario to address the issue. The results are she is now coming in on time and she knows I will request for her to use PTO if the issue continues to occur.”
Trina Taylor
Project Manager, Applications Development, IT

“In EIL, I learned how to say ‘No’ without negative ramifications. I used this approach last week with an associate who did not want to change her schedule (temporarily). I gave her options that would work for us and she was able to comply. This resulted in diminishing her upset attitude and gaining the needed schedule while maintaining productivity.”
Thanks David!
Amy Moss
Director of Accounts Receivable

“My biggest discovery has been in my own interpersonal skills, or the lack thereof, where it comes to listening. I used to be a great listener and great at paraphrasing. Well, I realized through our exercises and the tools we have been given that I don’t always listen to my people. I have made great efforts to now not formulate my complete opinion before I have heard a single word from others.”

“I learned how to encourage with the simple technique of telling someone exactly how they have done something right. Not just saying the generic sounding ‘good job’. I feel…when you…because… technique. This has been electric! I have noticed folks change. Getting them out of the downs of the recent RIF, letting them know how they are important to me and the business and where they fit.”

Craig Miller
Director of IT

“Just wanted to let you know, we so appreciate the training provided in EIL, and have already seen results from some of the tools we have used.”

“Stacy, my supervisor, used the employee engagement questions in her meetings and had a favorable response. We learned where we can make some minor adjustments to communication that will enable the team to function on a more even keel.”

“We also used the controllable chart in our monthly focus meeting and listed positives and negatives. We were able to get the team to see all the positives (and there are many!) and realize some of their perceived negatives were not really things that they need to focus on to be successful. We did have some take aways that we can improve upon.”

Heather McNinch
Customer Service Billing Manager

“Basically, I ‘inherited’ a new team in August (existing associates, management change  - to me). One day I spoke to the Lead coder, as she appeared rather frustrated and over-whelmed.  I asked several open-ended questions and she let loose with struggles of the current system in place and how it was not what she wanted it to be, etc., etc and how unproductive her team was because of this. I then was able to set up meetings quickly with the folks who oversaw the transition to this new program, the Lead Coder and other appropriate staff. We talked through the scenarios, how to change it the process and was done.”

“Result of the action: accessions to code going from over 5,000 at the beginning of August down to zero by month end close!”
“Moral of the story:  As a new manager to this group and unfamiliar with the entire process myself  - be a good listener, show simple appreciation for the opinions of others, act quickly to validate and resolve concerns  =  increased productivity, happier employees and healthier company bottom line.”

Cathy Heidloff
Sr. AR Manager

 

A Leadership Development Initiative

We far too often take super workers and promote them to Supervisors with little or no training and then we wonder why they are not more productive. The success of Excellence In Leadership is that the focus is not on information transfer, which is so often the focus in a typical training experience. The focus is on transformational application! Unless the leaders assimilate the ideas, concepts, skills and principles that they are exposed to in such a way that they change how they are leading, then our time together in the learning environment is unproductive. By learning, interacting with colleagues, practicing together and then applying those behaviors in our real work environment, true positive change occurs. Throughout the initiative, we have regular report-out opportunities where we share what is working, and what isn’t working so well, so we can celebrate the successes and make adjustments and improvement. This makes the sessions electrifying!

After each session, participants complete “Application Exercises” and practice what they have learned in the sessions with their direct reports. This ensures the integration of key learnings. When we, as leaders, lead differently, we see improved results.

Excellence In Leadership

This leadership initiative is divided into six instructional modules designed to target the competencies leaders need for success in surpassing the goals and objectives of their organization. Each dynamic session is filled with energy, enthusiasm and practical tools that will equip you to fulfill your leadership role with EXCELLENCE!
The instructional modules cover areas of:

  • Leadership
  • Motivation
  • Communication
  • Developing Others
  • Coaching/Counseling/Discipline
  • Problem Solving
  • Thinking Strategically

Each module will consist of facilitated interactive activities; small and large group participation, mini lectures and strategic learning activities.  Each module will be informative, fast-paced and fun.  Learners will be challenged with a development assignment after each session and be expected to report back to the group at the following session.

 

Instructional Modules

 

Module I: The Fundamentals of Superior Leadership

  • Characteristics of a great leader
  • Leading vs. Managing
  • Theory X and Theory Y leadership
  • Assessing one’s leadership capabilities
  • Insight leaders must possess
  • The power of SMART goals
  • Developing an A+ Attitude
  • Obtaining consistent results
  • Discovering how adults learn
  • Listening to your team constructively

Module II: Motivating, Managing and Leading a Team

  • Stages of team development
  • Empowering any level to take ownership of building the team
  • Managing conflict and redirecting old conflicting messages
  • Assessing team competencies
  • Understanding what motivates and how to create buy-in
  • Discover the top four needs/motivators of employees
  • Develop each team member to maximum performance
  • Building superior performing teams
  • Working cross-functionally with other teams
  • Achieving the operational goals of the organization

Module III: Communicating and Influencing Others for Maximum Effectiveness

  • Understanding how to communicate tactfully
  • Using language to get others’ endorsement
  • How our words PUSH or PULL those around us
  • Discovering what robs our credibility
  • How to give feedback when people are doing well
  • Ascertain the verbal and nonverbal components of passive, aggressive and assertive communication
  • Demonstrate empathy toward employees without compromising organizational goals
  • Using the power of words to effectively adjust undesirable behavior
  • Saying “NO” without negative ramifications
  • The power of “I”
  • Treating people with dignity and respect in all circumstances
  • Building golden bridges to ensure employee satisfaction

Module IV: Coaching, Counseling & Discipline

  • Vision-casting to gain buy-in
  • The 4 steps to understanding the coaching model
  • Implementing a coaching process model
  • Employee performance/ attitude matrix
  • Integrating your leadership style with theirs
  • How to adjust employee behavior
  • How to deal with employee attitude problems including the “toxic” ones
  • Understanding when to move from coaching to counseling
  • The timing and circumstances of counseling
  • The fundamentals of a disciplinary process
  • Implementing the discipline process
  • How to create a plan for everyone’s success

Module V: Creative Problem Solving and Decision Making

  • Discover the three keys of change
  • Teach your direct reports to be problem solvers and not complainers
  • Left brain, right brain, whole brain – how to integrate the process
  • Five step problem solving process
  • Discover why many problems continue in perpetual motion
  • Practical tools to analyze any problem
  • How brainstorming unlocks solutions
  • Determine which ideas have the most merit
  • Taking action that brings results
  • Unlocking the creativity of your team
  • Building solution oriented teams

Module VI: Taking the Strategic Initiative

  • Discover how we can strategically break out of our comfort zones
  • Ascertain team strengths, weaknesses and opportunities to grow
  • Decision ditches that derail our productivity
  • What criteria is vital to effective action
  • Generating enthusiasm that ensures buy-in
  • Developing a year-long plan to set the course of each team member’s success
  • Strategically taking action on the key learning in this series

“Treat people as though they were what they ought to be and
you help them become what they are capable of being.”
Be Sociable, Share!