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Leading the way

How To Deal With a Toxic Employee

sleeveDavid talks about how to deal with a negative employee:
1. Start with an ‘I’ statement – an ownership statement
2. Describe the specific behavior, not the attitude
3. Request the specific behavior change
4. Deflect the red herring
5. Use a turn-around statement – the word ‘and’ plus the specific behavior in step 3

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